TICKET RULES
Intercape offers 3 different ticket classes: SAVER, FLEXI, and FULL FLEXI. SAVER tickets offer the best fares, however have limited availability and are more restrictive when it come to cancelling or changing a booking. Book early to take advantage of SAVER fares. FLEXI and FULL FLEXI tickets offer more flexibility, but are more expensive than SAVER tickets.
The table below provides a quick summary of the differences between the different ticket classes. See the complete Terms and Conditions for the various rules and constraints applicable to the different ticket classes.
Important
No change or refund is possible within 15 minutes of the scheduled departure time, or after departure time, and such tickets, if unused, are subject to cancellation with a 100% cancellation fee.
SAVER
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Cancellations
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Up to 48 hours before departure: refund with 25% fee
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Ticket Change / Rebooking
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Up to 15 mins before departure: change with 25% fee and difference in price (if applicable)
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Discounts Available?
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No
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Reserved Seating?
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No
FLEXI
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Cancellations
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Up to 24 hours before departure: refund with 15% fee
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Ticket Change / Rebooking
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Up to 15 mins before departure: change with 15% fee and difference in price (if applicable)
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Discounts Available?
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Yes
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Reserved Seating?
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Yes – on certain routes only
FULL FLEXI
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Cancellations
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Up to 12 hours before departure: refund with 10% fee
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Ticket Change / Rebooking
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Up to 15 mins before departure: change with 10% fee and difference in price (if applicable)
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Discounts Available?
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Yes
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Reserved Seating?
-
Yes – on certain routes only
